End of Tenancy Cleaning in London and the UK

Frequently asked questions

• Q: Can I get some kind of discount on my price?

  A: Of course you can. If you join our Fantastic Club you get to enjoy many awesome perks like priority bookings and seasonal deals that are valid for our whole service range. Check the full list of discounts in the End of Tenancy Cleaning Prices section above.

• Q: Do I have to meet the cleaners in person?

  A: You can find somebody else to meet the professionals for you. Just grant this person full property access so that the cleaners can begin work as soon as they arrive.

• Q: How many cleaners can I expect to arrive?

  A: We will usually dispatch teams of either 2 or 3 cleaning experts, depending on the size of the property. The professional cleaners have all necessary equipment and detergents to start work right away.

• Q: How long will the service take?

  A: It depends on the number of rooms and their condition, as well as if any additional services need to take place. A house move cleaning service is unlimited in time and the cleaners work until the job is done. They will need access to electricity and hot water to perform the service up to a standard.

• Q: Do you work on weekends?

  A: The move out cleaners are available seven days a week and on bank holidays. You can also schedule morning and afternoon appointments, or request a same-day service.

• Q: Can you do after tenancy cleaning if I’m moving in?

  A: We will gladly help you refresh your new home as long as you haven’t left any personal belongings inside. You also need to have your fridge and freezer defrosted 24 hours in advance.

• Q: Something came up and I want to reschedule my booking. How can I do that?

  A: First, you have to log into to your Fantastic account. After that, you need to go to the dashboard where you can make the needed changes. That’s it, you are done! Please give us at least 24 hours notice as otherwise the cancellation policy will apply.

• Q: How does the end of tenancy cleaning differ from one-off deep cleaning?

  A: Our tenancy cleaning services cover all the cleaning tasks needed to return the pristine state of a property, for which we give a 72-hour guarantee. The one-off cleaning is an hourly-based service designed to cover as much as possible for the time booked. It is great for spring cleaning or after-party clean-up since you decide what tasks should be prioritised.

• Q: Can you do it while I’m still at the property?

  A: This would invalidate our 72-hours guarantee. In case you need only specific areas cleaned, we suggest that you book a one-off service instead.

• Q: Will I get my tenancy depost back after the end of tenancy clean?

  A: At Fantastic Services we strive to provide the best end of tenancy cleaning in London and across the UK. That's why we always provide 72-hour guarantee - to ensure that you will get your deposit back. This means that if the landlord is not happy we will re-clean the property free of charge within 72-hours. You can now extend the guaranteed period do 7 days for a fee of £19.

• Q: How does the video survey for the end of tenancy cleaning work?

  A: A video survey can be done instead of a site viewing. It is suitable for 5+ bedroom properties, where an exact price quote can't be provided over the phone. It takes only a few minutes, usually done via WhatsApp or Facetime. A professional surveyor will consult you and you will be offered a personalised quote at the end of the video call.

• Q: What is the area coverage of Fantastic Services move out cleaning services in London and UK?

  A: We fully cover all Greater London areas within the M25 ring, including west, north, east, south London. You can find our professional end of tenancy services also in Slough, St. Albans, Oxford, Manchester, Liverpool and many more. Check the full area coverage below.