Order your Christmas tree online and get it delivered to your door

Frequently asked questions

• Q: What tree sizes do you have?

  A: We deliver Christmas trees between 5ft and 8ft tall. If you are not sure which size would be the ideal fit, simply consult one of our friendly operators.

• Q: Do your trees come with a stand?

  A: Yes, for an additional fee we can bring a water-reservoir stand along with the Christmas tree.

• Q: I would like to buy a real Christmas tree in November. Will it last until Christmas?

  A: The Nordmann fir can be ordered even as early as November and it will last you the whole holiday season. Just make sure to water it properly and to keep it away from any sources of heat.

• Q: Where should I situate my tree?

  A: You might be tempted to place your Nordmann Fir near the fireplace to create that perfect holiday atmosphere. But keep in mind that evergreens don't like the heat all that much. The best place to put your tree is near a window, as far away from any heat sources(such as radiators) as possible.

• Q: Should I water my tree?

  A: Yes, you should water your tree in order to prolong its life. Simply check the tree stand on a daily basis and fill it up with water when necessary. Remember that Christmas trees are very thirsty and need to be kept hydrated.

• Q: Can you put up my Christmas tree?

  A: Yes, if you request it prior to the service, we can also include Christmas tree installation, for an additional fee.

• Q: How come my tree isn’t “drinking” water anymore?

  A: Well, water absorption rates are expected to vary so don't worry about it. Just make sure to check the water level regularly and trim the base if you notice that a layer of sap has formed on it.

• Q: Is it normal for my tree to lose some of its needles?

  A: Yes, this is normal and is to be expected. Just remember to water it regularly and it will be fine.

• Q: Do you provide Christmas tree removal after the holidays?

  A: Yes, we do! Just contact us a few days in advance and we will send somebody to collect the tree from your address.

• Q: Do the delivered trees still have roots on?

  A: No, our Christmas trees are cut at the place where the trunk meets the ground. Therefore, they’re unlikely to survive if re-planted.

• Q: I need help putting on my Christmas decoration, can you lend me a hand?

  A: We are able to send a technician to assist you with both decorating and removal of decorations.

• Q: How much does the decoration service cost?

  A: The minimum booking option for this service is 1 person for 2 hours, which is £32.

• Q: Is the Nordmann Fir a tree suitable for people with allergies?

  A: As a matter of fact, this Christmas tree is ideal for people that suffer from allergies. Thanks to its wax-coated needles, the Nordmann Fir prevents allergens from being released into the air.

• Q: How can I determine how wide my Christmas tree will be?

  A: The general rule of thumb suggests that the widest point of the tree’s girth is around half of the tree’s height(usually a little less than it). For example, the widest point of a 6ft tall Christmas tree will be around 2.8ft.

• Q: When on the scheduled day should I expect my Christmas tree delivery?

  A: You can expect your Christmas tree in the early afternoon. However, we always give our customers a four-hour arrival time frame.