Your electrical issues diagnosed & solved by a qualified electrician near you

Frequently asked questions

• Q: I need to cancel my electrician service. What are the steps?

  A: If you need to cancel your appointment with us, log into your Fantastic account and go to the dashboard. Now you can manage all of your current bookings, which also includes cancelling them.

• Q: Can I get some sort of deal for your services?

  A: You have the option to join our Fantastic Club and benefit from major price discounts on our whole range of services. Not only that, but if you decide to become a member, you get to use our special priority booking and cool seasonal deals.

• Q: What is your availability?

  A: From 8am to 6pm, including weekends and bank holidays. Evening appointments after 6pm can be arranged for an extra charge.

• Q: What is your coverage?

  A: The electricians operate within the M25 London zone.

• Q: Is there anything else I need to know?

  A: Prices are inclusive of all taxes. Material supply and delivery costs come on top of the service cost if applicable. If the Electrician arrives and is unable to complete the work due to conditions you have failed to provide, there is a call-out fee of 1 hour and the cost of parking/congestion (if applicable).

• Q: It's an emergency! Can you send a nearby electrician to my home right now?

  A: We’ll do our best to send a professional as soon as possible. Normally, you can make an appointment for the same day, including Saturday & Sunday (subject to availability).

• Q: I am not happy with the electrician service. What can I do?

  A: Contact us as soon as possible and explain what the issue is. If the technician has missed something, we can easily organise a return visit.

• Q: Can you bring the additional materials needed for repairs?

  A: Yes, you can either provide us with a list of materials (if you have such), or the electrician can supply those after an on-site visit. Please note that the materials are not included in the service price.

• Q: Why do I need a certified electrician for electrical home repairs & installations?

  A: For certain electrical projects (such as installation of a new circuit, tracing and repairing lighting faults, replacement of a fusebox, rewiring and installing a new light and so on), the service from a certified and NICEIC-registered electrician is obligatory. When the work is finished, you won't have to deal directly with the Building Control, and you should get certified according to the BS 7671 Wiring and Part P Building Regulations, if needed.

• Q: How do I know if my house needs rewiring?

  A: Some of the warning signs you should pay attention to include a persistent burning smell, loose connections in the outlets, dimming or flickering lights, visible poor condition of the wiring (especially valid for older properties) and many others. If you suspect that the existing wiring is hazardous, the best action would be to call a certified electrician in your area to perform a thorough home safety inspection.

• Q: My new cooker didn’t come with a power cable. What do I do ?

  A: Your electrician can supply the cable. You would just need to let us know you need one at the time of booking your service.