Book a regular house cleaning service in London and the UK

Frequently asked questions

• Q: How can I make changes to my regular cleaning service?

  A: Simply log into your Fantastic account, then go to the Dashboard where you can reschedule or cancel your bookings, request change of the service frequency or adding notes with specific priorities for a certain appointment. It takes only a few moments.

• Q: What happens if the cleaner is not available?

  A: In that scenario, we will be glad to find a suitable replacement. The new operative will then visit at the usual days and working hours that you have previously chosen.

• Q: Do I need to provide the cleaner with cleaning supplies?

  A: Your weekly cleaner will use the available cleaning products, materials, and equipment at your household (including your own vacuum cleaner, mop and bucket). In case you don’t have any detergents, your cleaner can provide those for a small fee. All you have to do is add that to your booking.

• Q: What are the usual hours the regulars cleaners work?

  A: The cleaning professionals have different working hours and availability. Your appointment can start as early as 8am or you can book a later slot in the day and with the service finishing by 9pm. We have cleaners working on weekends and bank holidays too so we have you covered at all times.

• Q: How can I take advantage of the special rate of 13GBP?

  A: Have you heard of the Fantastic Club? Become a member today to get up to 20% off your regular cleaning along with other amazing perks like priority booking and seasonal offers.

• Q: What is your minimum term?

  A: We don't have one, our customers use the service for as long as they actually need it. Only 7 days’ notice is required from you to terminate appointments with us permanently.

• Q: Do I have to be home to let the cleaner in every time?

  A: There’s no need for that. You can provide your cleaning professional with a set of spare keys that they can use to let themselves in on every scheduled visit.

• Q: Will I get the same cleaner every time?

  A: To ensure we can send your favourite professional as much as possible please stick to the initially chosen day /time / frequency of the service. In case the weekly cleaner is on holiday or cannot attend for any other reason we will be happy to offer you a replacement for the period of your cleaner's absence. Alternatively you can skip appointments until their return.

• Q: Do I need to arrange a parking permit for my regular house cleaning?

  A: All cleaners travel to their assigned properties via public transportation, so the only thing you’ll need to do is pick a convenient day and hour at which your sessions will take place.

• Q: Which areas does the weekly cleaning cover?

  A: We are glad to tell you that our service covers all London districts, so we can clean your property wherever you may be. We also perform services in large cities like Bristol, Guildford, Manchester, Oxford and many more. To find out if we cover your area, just enter your postcode in our online booking form.

• Q: Could I ask the cleaner to clean the carpet and outside windows?

  A: The cleaner can hoover the carpet. If you need a professional deep carpet cleaning service, we would be more than happy to organise a separate professional service for you by a fully trained carpet cleaning technician. The regular cleaner can also clean the windows from inside to a reachable height, without the use of a ladder. Should you require any external window cleaning, you can simply book a professional window cleaning service. We will be happy to quote you separately for that.

• Q: Can my weekly cleaner also do some ironing?

  A: Yes, that is absolutely fine. All you have to do is to add ironing to your list of priorities/ requirements when booking your service. This way we can recommend the correct amount of time needed to go through everything you need to be done.

• Q: I’m not happy with the results. What now?

  A: If you’re not happy with the cleaning services you receive, then please make sure to get back to us right away. We will assist you in any way possible.