The professional oven cleaning service you deserve!

Frequently asked questions

• Q: Do I have to do something before and after the kitchen sanitization service?

  A: Yes, all the surfaces should be cleared from cutlery and other kitchen items before the service. Detergents that we use are non-hazardous and meets EN 1276 certificate we only recommend that the kitchen be vacated within an hour so it can dry and to aerate upon your return.

• Q: How strong is the detergent that you use?

  A: The detergent we use contains Sodium lauryl sulfate. It practically kills all types of bacteria, viruses, fungi, protozoans and other microbial agents. It will completely disinfect the surfaces of your oven killing all harmful, disease-causing pathogens.

• Q: What is an oven liner?

  A: The oven liner is a protective mat with non-stick Teflon coating, which can be placed on the bottom of your oven, or directly on the oven shelves or BBQ grill when cooking. It will protect your appliance from food spills and splashes. It can be washed both by hand and in a dishwasher.

• Q: How to use the oven liner?

  A: Simply place your oven liner on the bottom of your oven, or on the BBQ grill plate. Mind that it stands on temperatures of up to 250°C, and shouldn't be used during self-cleaning oven cycles. The oven liner has to be removed and washed on regular basis. Fantastic Services cannot be held responsible in cases of misuse of the oven liner.

• Q: How to use the oven shelf guard?

  A: Push your oven shelf guard to fit it on the shelves. Just like the oven liner, the oven shelf guard shouldn't be used during self-cleaning oven cycles, as it only stands on temperatures of up to 250°C. Regularly remove your shelf guards and wash them in a dishwasher or by hand. In case of misuse, Fantastic Services cannot be held responsible

• Q: Is it possible to get some kind of discount?

  A: Yes, you should find out more about the Fantastic Club. It gives you flat percentage discounts on our entire range of services in addition to all kinds of conveniences such as priority booking for the most convenient time slots of the week as well as access to seasonal offers.

• Q: I would like to make a change to my booking, how can I do that?

  A: Just log into your Fantastic account, go to the Dashboard section and there you can easily cancel or reschedule the services you have booked.

• Q: Do you clean the inside of the oven door?

  A: Yes, we clean oven doors that can be disassembled. Unfortunately, some doors are sold sealed so we are unable to clean them.

• Q: Should my oven be turned on and hot before the oven cleaning service?

  A: No. Your oven should be switched off and cold when the technicians arrive. If you have an AGA cooker, it needs to be turned off at least 24 hours before the service.

• Q: Can you perform the oven cleaning service if my cooker is not working or is disconnected?

  A: As long as there is proper drainage and access to hot water, we can perform this service. However, we won't be able to check if your appliance is working properly after the oven cleaning is done. In this case, we can't be held responsible for any working problems with your oven afterwards.

• Q: Do I have to provide you with access to electricity or a hot water source for the oven cleaning service?

  A: Yes. We need hot water to remove all of the grime and grease off your oven. As for the electricity, it is necessary for the testing of the appliance before and after the service is done. This is just to make sure everything works properly according to our standards.

• Q: Is it possible to replace the light bulb inside my oven or filter of the extractor fan?

  A: The oven cleaning specialists don't carry spare parts with them on site and they can't supply you with any. Yet, if you have the necessary light bulb or extractor filter, we will gladly assist you if it's safe to do so. This will be free of charge and will be done as a complimentary.

• Q: How long does it take to professionally clean an oven?

  A: Well, it depends on the size and condition of your appliance. However, the technician will be able to give you a more precise time estimate once on site. The same applies to barbecue cleaning.

• Q: Do you clean AGA and other heat-storage range cookers?

  A: Yes, we clean AGA, Rangemaster, Rayburn and any other type of heat-storage range cooker on the market. However, it is mandatory to turn your AGA cooker off at least 24 hours before your appointment as it will need time to cool off completely before the service.

• Q: What is cleaned as part of your AGA cleaning service?

  A: The whole AGA is cleaned as part of our service. We remove baked on grease and carbon from the main panels, door surrounds, door fronts and even the hinges. The top of the AGA range cooker is cleaned meticulously as well. This includes the main panels, lids, lid hinges, rail and flue.

• Q: How do you perform your AGA cleaning service?

  A: Firstly, we inspect the appliance to confirm that it’s working properly. After that, we disassemble all of its removable parts and place them in a tank filled with powerful eco-friendly detergents. While all the parts are soaking, the AGA cleaning specialist will begin cleaning the exterior and inner surfaces of the appliance.

• Q: Do you clean hobs, fridges, extractors and other white goods?

  A: Yes, we clean fridges and all kinds of appliances. Contact us for more information about the appliances cleaning service.

• Q: Should I be worried about oven cleaner fumes after the cleaning service?

  A: You should not be worried about the fumes, as long as you switch your oven on empty for 15 minutes after the cleaning. That will allow excess moisture to evaporate from your appliance.

• Q: Do you have oven cleaners near me?

  A: Yes, we probably have. We work with trusted service providers, located in almost every city in England, and area in London. To check if we have availability in your area, please use the "Check prices & availability" button.