Across the whole southern half of the city — the interwar semis of the outer boroughs, the postwar estates, the conversions where an original front door was replaced thirty years ago — the commonest entrance door is no longer timber with a mortice lock cut into it. It is a uPVC or composite leaf with a multipoint mechanism running its full height, and nearly everything that goes wrong with one of those gets reported as a problem with the lock.
Two separate things behind one handle
There are two components and they fail for entirely different reasons. The cylinder is the part the key goes into: a standardised unit held by a single screw through the edge of the door, changeable on its own in a few minutes. The mechanism is the long steel strip behind that edge, carrying hooks, rollers or bolts and driven by a gearbox sitting behind the handle. Changing a cylinder because a door has become hard to lock fixes nothing when the gearbox is the part under strain, and replacing a whole door because a gearbox has failed is an expensive way of avoiding a component that is sold separately.
What lifting the handle is actually doing
On a multipoint door the handle is not a convenience. Lifting it throws the hooks and draws the leaf hard against its seal along the entire height of the frame; the key then locks it in that position. That compression is deliberate — it is what keeps the door weathertight and what lets the hooks hold. A door that will only lock if somebody shoulders it at the same moment is not a stiff lock. It is a door whose hooks are no longer meeting their keeps, and every forced lift sends that load through the gearbox.
Why the door has moved
Doors of this kind are adjustable by design, and over time they drift. Hinges carry adjustment in two or three planes and work loose after years of slamming. A frame fixed into a poorly packed opening bows once the fixings take up. A dark composite leaf on a sunny elevation grows measurably in a hot spell and shrinks back in autumn, which is why so many are reported as failing in August and then again in a cold snap. The correct answer in all three cases is adjustment at the hinges and keeps rather than a new mechanism.
When the gear itself has gone
A gearbox generally fails in one of two ways. Either the handle goes slack and the hooks no longer throw at all, or — considerably worse — they throw and refuse to retract, leaving the household on the wrong side of a door that is now genuinely locked shut. The centre case is cast, and it is the weakest part of the assembly, so persisting with a handle that has started to feel spongy is what turns an irritating week into an emergency. A replacement is measured rather than guessed: the length of the strip, the spacing between handle and keyhole, the distance from the face of the leaf to the centre of the cylinder, and the pattern of hooks and rollers all have to match. Most are available as a direct swap, and the door itself is left alone.
The work that sits either side of lock repair
Packing a frame, easing a threshold, refitting a loose hinge plate and making good around a strike are joinery rather than lock work, and that is the ground covered by our local team. A door that no longer compresses its seal is also a door admitting cold air to a hallway all winter, and the condensation that follows on the reveals around it is dealt with by our mould removal in South London. A leaf that will not pull down onto its threshold leaves a gap at the foot that small rodents find very quickly, which is a matter for a local pro near you rather than for a locksmith.
Arranging an attendance
Describing the door properly saves a second visit. Say what it is made of, whether the handle lifts freely with the door standing open, whether the key turns at all, and whether anything is visibly proud of the frame. A photograph of the edge of the door with the handle raised shows a locksmith the pattern of the mechanism before anyone sets off. Expect to be asked for evidence that you are entitled to enter the property, and expect the attendance charge and any parts to be quoted separately before work begins. Equivalent cover in the boroughs further out is set out under Croydon locksmith services, and the range of work undertaken is described on nationwide locksmith services.