Four things can happen once the locksmith is at your door. Most jobs stop at the second.
- A look at the lock first. The locksmith checks how the key broke and how far in the fragment sits, then tells you what it means before touching anything.
- Extraction. Specialist tools draw the broken piece out and the lock carries on working. Have a spare key to hand if you can, as you will need one to open the door afterwards.
- Replacement, if the fragment is out of reach. The lock is changed the same visit and you choose what goes back on, from mortice locks, smart locks and anti-snap euro cylinders carried on the van.
- Drilling, occasionally. Where the lock is beyond saving, it is drilled to get the door open and a new one goes straight in. You are told the cost before this starts, not after.
Do not try it yourself first. Pliers, glue and thin blades push the fragment deeper or damage the pins inside, which turns a simple extraction into a lock replacement.