Most calls fall into one of two categories. Either you cannot get into the property, or you cannot leave it properly secured. Telling us which applies helps us send the right technician with the right parts.
Unable to Get Into the Property
The latch has engaged behind you, or the keys are somewhere you cannot reach. The technician will try to open the existing lock and leave it in working order, and will explain the alternative if that is not possible on your door.
A Key That Has Broken in the Lock
Keys weaken gradually before they snap, so this rarely happens without warning. The broken section can often be removed and the lock kept, although a barrel that has already damaged one key may be due for replacement.
Locks That Have Become Stiff or Unreliable
A key that needs forcing, or a lock that only works on the second attempt, is giving you notice. Having it looked at while it still functions is considerably easier than dealing with it once it has failed completely.
Doors That No Longer Line Up With the Frame
Timber swells and doors settle over time, which stops the bolt meeting the plate it is supposed to enter. Adjusting the hinges or the plate itself often resolves this without replacing the lock.
Patio and French Door Locks
These doors carry their own locking arrangements and are frequently overlooked until they stop working. The handle, the mechanism inside the door and the alignment are all assessed together.
Replacing Locks After Keys Are Lost
A missing key is only a concern if you cannot account for where it went. Changing the barrel and providing a new set resolves the question in a single visit.