How our virtual plumbing services work
Schedule a virtual appointment with a certified and experienced plumber via our easy to use online form.
On the arranged day, explain your plumbing issue via a live Video Call by “walking” the expert through the task at hand.
The certified plumber will help you avoid any DIY disasters by guiding you and giving you advice on the tools and parts you need.
You’ll receive an email with a list of the required materials and information on where to purchase them from, as well.
Working hard to keep everyone safe
Amid the COVID-19 pandemic and social distancing situation globally and in the UK, Fantastic Services continues to help households with their home maintenance chores safely and efficiently. Our new virtual plumbing service is here to save the day by delivering professional video assistance to our self-isolating customers. Regardless of whether you’re a DIY master or you’ve always relied on a professional to fix stuff around your home, you can take advantage of our proven plumbing expertise securely through our remote solutions.
Get expert advice via a Video Chat and take your plumbing skills to the next level
The Fantastic plumbers can help you troubleshoot various plumbing issues via a convenient video call and guide you through the repair or replacement process step by step. And that’s not all, they can also advise you on what tools and parts you’ll need to fix the problem yourself. After all, your toolkit might be incomplete or you may have got the wrong size of fitting for the job and so on.
Furthermore, you can benefit from our online consultation if you require professional advice, regarding a kitchen or bathroom renovation project, for instance, which involves complex jobs, such as replacing/moving pipework or changing the position of fitting and fixtures. The plumber can share his expert opinion and advise you on your options of hiring a specialist for the job, if needs be.
Last but not least, the plumber will be able to assess the problem and let you know if the work involved is deemed an “emergency”, meaning it should be completed by a professional essential worker on-site right away. On that note, we deliver daily a range of emergency plumbing services, which are performed by certified plumbers with PPE gear and in line with all the new health and safety guidelines, issued by the government.
Some basic plumbing jobs that your “virtual plumber” can help you with:
- Replace mixer taps, shower mixers
- Fix dripping taps and leaks
- Repair a toilet flush mechanism
- Fix/replace sink waste pipes
- Replace a flexible connection
- Replace a shower hose and head
- Replace toilet seats
- Replace and connect a washing machine or dishwasher
- Unblock sink/bath drains
- Unblock a clogged toilet
The above list is just an example of what you can do yourself with little help from a virtual plumbing expert. If you’re unsure about fixing another plumbing issue, just contact us with your query and we will assist you promptly by giving you our expert advice.
What do you need to prepare for your virtual plumbing consultation?
To make the most of your online video consultation, you will need to ensure the following:
- You have a decent internet connection. You can also perform a video/audio test beforehand to ensure that the quality of video and sound are up to scratch. Also, make sure that there are no distractions and loud noise at the background, which can compromise the efficacy of your virtual consultation!
- You have your toolkit ready. Generally, a set of flat and Phillips screwdrivers, an adjustable spanner, a set of wrenches and pliers (including tongue and groove pliers) is what you need to fix basic plumbing jobs. Upon inspection, the plumber will be able to let you know if you require an additional tool for the task. And don’t worry if you’re not sure what parts you need to repair a leak or replace a faulty component! The plumbing specialist will advise you expertly on the matter and will send you a list of suppliers, so you can order the right fitting for the job.
Again, if the plumbing repair or replacement work requires professional expertise, delivered on-site, the technician will advise you on that, too, and help you arrange a plumbing service appointment with a certified technician.
Book a completely safe and reliable plumbing service with a FREE video consultation
As mentioned above, Fantastic Services continues to provide essential home maintenance services by applying all COVID-19 safety protocols with your and the technicians’ well-being in mind. This means that if your plumbing problem is more complex, the plumber can schedule a plumbing service appointment there and then during your video consultation, for a day and time that is convenient for you. Note that the fee, you have paid for your virtual plumbing service, will be taken off the final price. This means that your online consultation will be completely FREE of charge.
Alternatively, you can book our emergency plumbing solutions at your convenience, 24/7, by filling the online booking form or through our GoFantastic app. Of course, you can always give us a call, as well.
In addition, rest assured that all Fantastic professionals comply with the recommended social distancing measures and wear personal protective equipment (PPE), including a facemask, gloves, overshoes, etc. They follow strict personal disinfection practices at all times, as well.
Frequently asked questions
Q: What is your service coverage?
A: At present, we can serve all customers located in London, within the M25 zone.
Q: How do you charge for your online plumbing consultation?
A: The virtual consultation is completely free of charge if you book a plumbing service with a fully-protected, certified plumber, who will complete the job on-site. Otherwise, you’ll be paying an affordable one-off fee, should you decide to deal with the task yourself.
Q: Can the plumber advise me on the best suppliers if I need to get some parts myself?
A: Absolutely. The technician can recommend to you several reputable hardware suppliers, which are currently operating online.
Q: How do I know if my plumbing issue requires professional expertise?
A: This is the purpose of our video consultation! The certified plumber will be able to tell you in a space of a few minutes, once you show him your problem in detail.