Frequently Asked Questions

1. How can I view my upcoming services?

You can see your upcoming services by navigating to Your Bookings within your Fantastic account at anytime.

If you are unable to see your bookings, please contact us so we can check if everything is in order with your upcoming services.

2. How do I reschedule my upcoming service appointment?

You can reschedule an upcoming service by navigating to Your Bookings within your Fantastic account at anytime. Click on “Reschedule” button under the appointment you want to change. The only things you need to do then are to select the new desired date/time, confirm your payment method, and you’re all set!

3. How can I cancel my upcoming service?

You can cancel an upcoming service by navigating to Your Bookings within your Fantastic account at anytime. Click on “Cancel” button under the appointment you want to cancel.

4. Why does my account not show my booking history?

If your past bookings have been made over the phone or chat, we will not be able to list them in your account. However, we are currently doing our best to resolve this issue and make it so that your full booking history is also accessible through your account.

Once we roll out the changes, they will be immediately applied to your account. You will then be able to access your entire booking history from a single place.

5. How can I leave feedback for the service I just received?

We would love to hear from you about your experience with Fantastic Services! The easiest way to let us know what you think is by going to the History and clicking “Rate” under the service you want to leave feedback for.

6. How can I refer a friend?

We currently use an online-only referral programme. To refer a friend, log into your Fantastic account and access the Free Services page. There, you will see an invitation link that you can share with all your friends. Once a friend registers through your link, they can benefit from a £10 discount on their first booking made online or via the app. You will also get £10 as soon as your friend’s initial service has been fully carried out.

7. I did not get my referral discount, what happened?

If you have been referred by a friend, they need to send you their unique link so that you can create an account. Alternatively, they can also give you their unique code directly, which you can then use to receive a discount when checking out on your first booking.

If neither the code nor the unique link were used, then the referral discount will not apply. In case you entered the code, but still cannot see your available credit, please send us an e-mail.

8. I bought a Fantastic Club membership over the phone, but I still cannot book the discounted slots online. Why is that?

If this happens, it is possible that the Fantastic Club membership may not be yet visible on your Fantastic account. Please contact us so we can look into the matter and make sure that you are able use the benefits of our Fantastic Club!

9. How can I change my login e-mail?

We have not included this feature as of yet. If you prefer for us to get in touch via a different e-mail, just contact us via our chat and we will make sure to update our system with the new address. Note, however, that the e-mail you use to log into your account cannot be changed. If you accidentally misspelled this e-mail, you will have to create a new account in order to manage your bookings and receive new messages from us.

10. How can I deactivate my Fantastic account?

There is no option to deactivate your account online as of yet. Your account will keep a detailed record of all your previous bookings, no matter when you decide to access it again in the future. If you would like to have your account permanently removed, please contact us via our chat or drop us an e-mail so that we can assist you.

If you want to cancel your booking instead, you can do so by visiting your Fantastic account.

Still need help?

Have we not answered your question?

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