Specialist Window and Atrium Cleaning for Big Creative Academy in Walthamstow

A leading academy specialising in the creative industries, offering apprenticeships and training, required professional external window cleaning across three buildings, as well as internal and external cleaning of their glass atrium. Given the scale and architectural complexity of the site, they needed a reliable partner to deliver high standards with minimal disruption.

Big Creative Academy, part of the larger organisation Big Creative Education(BCE), offers apprenticeships, vocational training, and further education courses across the creative sector, including music, media, fashion, and the performing arts. With hundreds of students enrolled across multiple sites in Walthamstow, the Academy requires dependable cleaning services that keep facilities professional, safe, and welcoming, without interruption to teaching.

The project presented several unique challenges:

• Low water pressure – The external tap could not provide a consistent supply, meaning our team had to deploy a mobile water tank and refill multiple times to remain on schedule.
• Complex atrium access – The built-up cobwebs high on the ceiling demanded careful maneuvering
• Roof cleaning restrictions – Work could only be performed diagonally from the ground using Reach & Wash poles, as direct roof access was not permitted.
• A 2-day deadline – The job had to be completed within just two days during one of the busiest months of the academic year, requiring precise coordination and efficiency.

To ensure a seamless delivery, Fantastic Services deployed a structured, multi-step approach:

1. Site survey & planning – carried out in advance to ensure accurate quoting, timelines, and the right equipment.
2. Specialist equipment – additional poles were purchased specifically for this project to ensure every section of glass could be cleaned effectively.
3. On-site supervision – a Quality Control Manager oversaw all operations, ensuring the work met Fantastic standards.
4. Dedicated account management – one account manager coordinated the entire process, keeping the client updated on progress, timelines, and payments under our “one point of contact” principle.

The project was successfully completed meeting all of the client’s requirements and exceeding expectations:

• Immaculate finish – All external windows, roof areas, and the glass atrium were cleaned to the highest standards within the agreed 2-day timeframe.
• Client recognition – The client expressed special thanks to our team: “Thanks for the works, and a special thanks to Jeff for his efforts!”
• Efficiency gains – By consolidating multiple services under one supplier, the academy saved an estimated 10 hours of coordination time.
• Added valueAs an added gesture, our team also provided a complimentary deep clean of two rugs.

This project highlights the benefits of working with a multi-service provider who combines cleaning expertise with ISO-certified quality and eco-conscious methods. By offering simplified account management and access to a wide portfolio of services, Fantastic Services makes property care easy, reliable, and cost-efficient for commercial clients.